Are testimonials that important?
Yes! If you don’t already know testimonials are very important. They offer credibility, and a chance for prospective clients to “hear” about others experiences with your organization.
So how do you get your clients to submit testimonials?
Encouraging clients to submit testimonials can be a powerful way to showcase the positive experiences others have had with your adoption organization.
Here are some strategies to encourage clients to submit testimonials:
Provide a positive experience: Ensure that your clients have a positive experience throughout their adoption journey. Deliver exceptional service, offer support, and go above and beyond their expectations. When clients have a positive experience, they are more likely to be willing to share their feedback and provide a testimonial.
Request testimonials: Actively ask clients for testimonials. After the adoption process is complete, reach out to families and birth parents and kindly request their feedback. Let them know that their testimonial will help others considering adoption and would be greatly appreciated. Make the process as simple as possible by providing a clear method for submitting testimonials, such as an online form or email.
Offer incentives: Consider offering incentives to clients who provide testimonials. This could be a small token of appreciation, a discount on future services, or a donation to a charity of their choice. Incentives can motivate clients to take the time to write a testimonial and show your gratitude for their support.
Provide guidelines and prompts: Some clients may be unsure of what to write or how to structure their testimonial. To make it easier for them, provide guidelines or prompts that help them articulate their experience. You can ask questions about specific aspects of your company's services, such as communication, support, or the impact on their lives. Offering guidance can help clients feel more confident in providing a testimonial.
Use storytelling: Encourage clients to share their personal stories and experiences in their testimonials. People connect with stories, and hearing about real-life experiences can be impactful for potential clients. Prompt clients to share details about their adoption journey, the challenges they faced, and the positive outcomes they achieved. Stories can be compelling and inspiring, motivating others to consider your organization for their adoption needs.
Respect confidentiality: Some clients may be hesitant to share their experiences publicly due to the sensitive nature of adoption. Respect their privacy and reassure them that you will only use their testimonials with their explicit permission. Offer options for anonymous or pseudonymous testimonials if clients prefer to maintain their confidentiality while still sharing their positive feedback.
Showcase testimonials effectively: Once you receive testimonials, make sure to showcase them prominently on your website, social media channels, and other marketing materials. Highlight the diversity of experiences and positive outcomes to demonstrate the breadth of your organization's impact. Visual elements, such as photographs or videos, can make testimonials more engaging and relatable.
Remember to always express gratitude to clients who provide testimonials. Let them know how their feedback contributes to the success of your organization and how much you appreciate their willingness to share their experiences. By actively seeking testimonials and creating a supportive environment for clients to provide feedback, you can effectively encourage more clients to share their positive experiences and help you build a strong reputation.
